Shipping and Deliveries

Shipping and Delivery

_Methods of delivery

Goods are delivered on working days from Monday to Friday, excluding national holidays, unless otherwise specified.

For transport, Opportunity Commerce srl uses leading companies in the sector, which are directly responsible for everything related to the activity for which they are commissioned, both with regard to the safety of transport and any damage. The cost of transport is identifiable with an appropriate description both in the purchase proposal phase and in the payment phase, within the Invoice.

Shipments are made throughout Europe (England, Switzerland and other non-EC countries handled with reserved quotation).

_Delivery location

Opportunity Commerce will deliver the goods purchased by customers to the address indicated in the purchase proposal. Any subsequent changes in the place of delivery compared to that originally indicated, may result in additional costs to the sale price which will be charged to the purchaser. Opportunity Commerce srl shall promptly notify the customer. Changes in the delivery address must be communicated by the customer to Opportunity Commerce srl by sending an e-mail to vendite@opportunitycommerce.com and will only be accepted if the shipment has not already been made.

_Standard delivery

It is intended for street level without telephone notice and will be made from Monday to Friday, during normal office hours, excluding national holidays, unless otherwise specified.

Standard delivery times in Italy: 48/72 working hours from the time the goods are dispatched.

Standard delivery times Europe: 4/7 working days from the time the goods are entrusted.

NB: The above delivery times are in addition to the product supply times indicated on each product.

_Delivery by Telephone Advance Notice

Delivery is made in the same manner as described for standard delivery. The branch in charge of delivery will contact the consignment recipient and agree on a delivery day and time window. The service shall in any case be carried out from Monday to Friday during normal business hours.

_Floor delivery (only Italy)

The rate includes the appointment service, the cost of transport, introduction and elevation of products with standard crew of up to 2 persons.

The price displayed for floor delivery is understood to be ‘under normal conditions’ of delivery, i.e. easy for delivery by two persons with the possible aid of a trolley.

Delivery shall be made by appointment by the branch responsible for the delivery.

The technical feasibility of the delivery shall be assessed on a case-by-case basis in the case of narrow stairwells, difficult access, the need to hire lifts or special vehicles.

Any costs for access to restricted traffic zones or for obtaining permits for occupying public land are excluded. Surcharges may be requested for deliveries defined as ‘non-facilitated’, for which additional personnel is required over and above the ‘standard’ crew. The Company or the Carrier appointed by the Company reserves the right to carry out or not to carry out the delivery within the home if the elevation is technically not feasible, entails safety risks for the operators or the elevation could jeopardise the integrity of the goods. Delivery includes: booking by appointment, transport to the floor, unpacking and collection of packaging.

Timeframe 5/7 working days from goods assignment.

_Floor delivery + installation/assembly (only Italy)

The tariff includes delivery to the floor plus installation and assembly service. The service is performed by highly qualified technicians. On request, used goods can be collected as foreseen in the order check-out phase. 

Timescale 7/10 working days from the time the goods are entrusted.

The floor delivery and installation service is performed by Fercam Home Delivery
Terms and conditions
- @Home Delivery Solutions is a delivery service to the floor and installation provided and managed directly by Fercam S.p.A., which guarantees the performance of operations provided in full compliance with current regulations, therefore Opportunity Commerce Srl is not directly responsible for any damage caused to persons or property by the operators of Fercam @Home Delivery Solutions during and after the performance of the service purchased.
- The customer who decides to use and purchase the service of delivery to the floor or delivery with installation, since it is a service performed by third parties (@Home Delivery Solutions), therefore exonerates and relieves Opportunity Commerce Srl from any civil and criminal liability, even objective, for any damage to property or accidents to persons suffered during or after the performance of operations provided by the service.
- Any anomalies must be reported in the document that the operator will sign at the end of the work; the @Home Delivery Solutions company will take care of completing any unfinished work or opening the reimbursement file for any accidental damage.

NB: The inversion of refrigerator doors (where envisaged) may be performed, upon request, carried out at an additional charge of € 40.00. In this case the product may be opened to allow the requested inversion. (the following service is performed directly by our personnel).

What does the installation service exclude?

- Gas connection for hobs, ovens, cookers, etc..
The following service cannot be performed because by law any gas connection must be certified by a plumber who issues a safety certificate.

- Dismantling of used goods
Any dismantling of existing goods must first be quoted for the feasibility of the service before the material is entrusted.

- Invasive modifications to existing furniture
Any modifications, cutting, milling, etc., unless at the discretion of the fitter, will not be carried out.

_Warehouse collection the customer will collect the ordered product(s) directly at his or her own expense from the Opportunity Commerce srl logistics centre. To change the date and / or time of collection the customer can contact the branch directly in charge

INFORMATION ON DESTINATIONS

The customer is obliged to specify when placing the order any particularity and/or limitation of the delivery address indicated: restricted traffic zone, narrow street that makes it difficult for the vehicle to pass through to deliver the goods, delivery to islands or zones with certain traffic restrictions.

The customer is also required to indicate, when placing the order, the presence of any obstacle to delivery represented by special characteristics of their home (narrow stairs, narrow doors, lack of lift, etc.). Any communication must be made by email to info@opportunitycommerce.com. In these cases Opportunity Commerce srl reserves the right to assess whether it is possible to ship the goods. In cases where no particularity and/or impediment has been communicated at the time of the order, Opportunity Commerce reserves the right to ask the customer for any additional costs.

_Delivery times

The Company Opportunity Commerce S.r.l. provides for delivery times of purchased products varying according to the availability of goods and the relative supply times, which depend on the production and commercial logic of manufacturers and/or suppliers. Delivery times are intended from receipt of payment (in the case of payment by bank transfer, the counting of days starts from the actual date of credit). In the case of several products in the same order, a single shipment is made and the item with the longest shipping time is decisive (the days indicated are working days, not calendar days). The days indicated must be added to the days required for delivery to the destination. The timing varies depending on the type of product and the courier used.

Therefore, in the case of customised products, in no case is there any provision for withdrawal, if the purchase proposal is received by the manufacturing company in a timely manner and the latter has immediately provided for the realisation of the product, its assembly and/or the relative customisation requested.

The terms of quantitative availability and delivery of goods communicated by Opportunity Commerce S.r.l. are to be considered indicative and not essential.

Upon delivery of the goods by the courier, the customer is required to check:

- That the number of packages delivered corresponds to the number indicated on the invoice/DDT

- That the packaging is undamaged, not damaged, not wet or otherwise altered

- That no sealing materials other than metal staples have been used.

Any damage or mismatch in the number of packages or indications must be immediately reported to the delivering courier (accepting the goods with a careful reservation to be written in the courier's delivery note: e.g.: ‘damaged package, broken packages, open packages, ..).

Once the courier's document has been signed, the Customer may not raise any objection regarding the external characteristics of what has been delivered.

In the absence of any reservation, we cannot proceed with opening files for damage.

WARNING: During holiday periods and special situations, delivery times may vary due to the intense national traffic flow of material. Example: Christmas holidays, Black Friday, August bank holiday, etc..

_Transport damage and insurance

Pursuant to Art. 1693, the carrier is liable for the loss of or damage to the products delivered for carriage, from the moment it receives them to the moment it delivers them to the consignee purchaser. He is exempt from liability if he proves that the damage or loss resulted from unforeseeable circumstances, the nature or defects of the thing or its packaging, or the act of the sender or that of the consignee.

The purchaser must always check the quality of the products and the integrity and completeness of the packaging. Any acceptance of the goods received without the wording ‘specific reserve’ and the indication of the reason (damaged parcel, opened, torn parcel, wet parcel, absence of pallet, etc.) shall extinguish the actions deriving from the contract and imputable to the transporter and obviously exclude any imputation of liability on the part of the Seller. Any other wording other than ‘specific reserve’ plus an indication of the reason for which it is affixed (damaged parcel, opened, wet, absence of pallet, etc.) shall not entitle the carrier to any compensation (e.g. reserve of control, etc.).

WARNING: if you accept without reservation you sign a document saying that the parcel arrived in perfect condition, at which point it will be very difficult to ask for a refund. Therefore, accepting the goods ‘with specific reservation’ (indicating specific damages or anomalies in writing) puts the recipient in a more secure condition. In any case, this is without prejudice to the right of the recipient to subsequently report damage that was ‘not recognisable’ at the time of delivery, when, for example, the parcel containing the item appears to be intact on the outside.

In the event that the courier refuses to make a reservation, it is the customer's right to refuse the goods or to ask the courier to inspect the goods on an exceptional basis. In the event of difficulties at the time of delivery, you may immediately contact our Customer Service number at +39 035217158.

Any complaints made in this way must be confirmed to Opportunity Commerce srl by sending an email to assistenza@opportunitycommerce.com, within seven calendar days of receipt of the goods. Upon receipt of the customer's communication with attached photos of the packaging upon arrival, the damage and the courier label, Opportunity Commerce srl will ask the courier to open an insurance file for transport damage. Once it is determined that there is transport damage, Opportunity Commerce srl will arrange for the repair of the product, order a replacement product or refund the value of the product.

Additional services such as delivery to the floor, installation or other work requested by the customer will be refunded if not carried out.

Any report received after the deadline will not be taken into account. The customer assumes full responsibility for what is declared on the delivery slip or electronic PDA and which he confirms with his signature.

All parcels sent are insured by a private insurance policy.