After-sales assistance

_What to do about the right of withdrawal?

Mail reference for reporting: assistenza@opportunitycommerce.com

To exercise the right of withdrawal please consult its regulations at the following link: https://www.opportunitycommerce.com/it/content/16-diritto-di-recesso

Summary procedure of the right of withdrawal after consulting the regulations:

• --Send mail to assistenza@opportunitycommerce.com con: Order number and photographs of the product;
• -Re-pack the product (unused and ruined) inside its complete intact packaging;
• -Do NOT use brown tape (only transparent tape)
• -If product arrives on a tied wooden pallet, re-position the product tied to the pallet.
• -Further information will follow post request. (Reservation of collection etc.)

You will receive a reply to your email within 24/48 working hours from the notification.
NB: Before any replacement and refund, the product will be subject to verification at our warehouse.



_What to do if the product has arrived damaged or with defects?

Mail reference for reporting: assistenza@opportunitycommerce.com

Please first consult the product receipt policy page (under ‘_Transport damage and insurance’) at the following link: https://www.opportunitycommerce.com/it/content/15-spedizioni-e-consegne

Summary of what to do after consulting the regulation:

• -Send e-mail to assistenza@opportunitycommerce.com con: Order number and photographs of the damage / product defect;
• -Previously save any packaging in an intact form;
• -DO NOT use and/or install the product;
• -Follow up with further information after request for case resolution.

You will receive a reply to your email within 24/48 working hours after notification.



_What is the status of my order?

Mail reference for reporting: vendite@opportunitycommerce.com

For more information please consult the delivery time page at the following link:  https://www.opportunitycommerce.com/it/content/17-tempistiche-di-consegna

You can still contact us either by e-mail and via whatsapp / telephone for further information about your order.

You will receive a reply to your email within 24/48 working hours after notification.

_What to do if the courier is late with the delivery?

Mail reference for reporting: vendite@opportunitycommerce.com

For more information please consult the delivery time page at the following link:  https://www.opportunitycommerce.com/it/content/15-spedizioni-e-consegne

If the courier is actually delayed with the delivery, please send us an email or phone/whatsapp with your order number, we will take care of soliciting the courier for a speedy delivery of your order.

_How can I get a copy of the invoice by email?

Mail reference for reporting: amministrazione@opportunitycommerce.com

The administration department will send you a copy of the digital invoice to your e-mail address within 24 working hours.
In any case, every shipment we make will be complete with an order invoice affixed to the product packaging in a transparent document envelope.

_What is the status of my refund?

Mail reference for reporting: amministrazione@opportunitycommerce.com 

The re-credit of the amount paid in advance will be made by Opportunity Commerce srl within and no later than 14 calendar days from receipt of the product, after verifying the correct procedure indicated in these clauses and after checking the integrity and functionality of the returned goods, accessories and packaging.

The re-credit is made to the same type of payment used at the time of purchase.

For further information on the timing and status of the refund you can write an email to the above address. The administration department will reply within 24/48 hours.